Frequently Asked Questions about ESNS, couldn't find what you were looking for? Please drop us a line at info@remove-this.noorderslag.nl.


Do I have to exchange my ticket for a wristband? If so, where and when can I do so?

Each ESNS visitor needs to exchange his/her ticket for a festival wristband. Wristbands need to be picked up personally at the box office at the Ossenmarkt. It is not possible to pick up wristbands for others. Noorderslag ticketholders can enter De Oosterpoort by showing their ticket.

Opening hours Box Office

Wed 17th - 15:00 - 00:00
Thu 18th - 15:00 - 00:00
Fri 19th - 16:00 - 23:00

Doors open Noorderslag 19:15

I will no longer be able to come to the festival, can I return my ticket?

Tickets cannot be returned. However, if you have bought cancellation insurance from Ticketmaster upon buying your ticket, you may be able to cancel you purchase through Ticketmaster.

Is it possible for me to share my ticket (e.g. passe-partout) with somebody else?

No, unfortunately you cannot share your ticket. Upon showing your ticket at the ticket desk it will be exchanged for a festival wristband. Wristbands may not be shared, and each ticket can only be scanned once. Wristbands will be checked for damage.

I would only like to go to the show of act X, can I buy a ticket for only this show?

ESNS is a showcase festival striving to promote European music. At ESNS, we want you to discover new music. We do therefore not have the option to buy a ticket for just one show.

Where can I get my tickets?

Tickets can only be bought on our website (through Ticketmaster). ESNS cannot be held responsible for invalid tickets that have been purchased through other dealers.

Map of ESNS venues 


Where can I pick up my conference wrist-band?

You can pick up your conference wristband at the registration desk in De Oosterpoort. Please make sure to take your ID/passport and have your confirmation e-mail ready when you retrieve your wristbands.

Opening hours of the registration desk are:

wed 17th 12:00 22:00
thu  18th  09:00 20:00
fri    19th  09:30 20:00
sat  20th  10:00 16:00 

I would like to attend the conference, how can I register? 

You can find more information about registering for the conference here.

I can no longer attend the conference, can I get my money back?

Conference registrations can be cancelled up until a month before the start of ESNS. Another possibility is to transfer your ticket to someone else. Please send an e-mail to tickets@remove-this.noorderslag.nl if you would like to have a refund or transfer your ticket to someone else.

Getting Around

How do I get to Groningen?
Groningen can be reached by plane through Groningen Airport Eelde, Schiphol (Amsterdam) or Eindhoven Airport (Eindhoven), but also by car, train and bus (incl. Flixbus). 

For any kind of public transport we advise you to arrange your tickets in advance. The public transport in The Netherlands has a smart card system. If you do not have a smart card, you can buy single chip tickets at the ticket machine at any train station.

The Dutch National railway offers a discount to people travelling in groups, these tickets must be bought online in advance of your trip.

If you are coming to Groningen by car, there are different options for parking. For the conference we recommend to park at De Oosterpoort

For the Festival it is possible to park at the municipal parking garages Damsterdiep and Boterdiep

This year, we also offer a bus service from Schiphol Airport to Groningen.

How do I get to the festival locations?
Eurosonic takes place in different venues in the city centre, you can find a map with all locations here. The conference and Noorderslag, as well as the EFA, take place in De Oosterpoort. EPIC takes place in Hampshire Hotel. The EBBA take place in Martiniplaza. For more information on specific events, please check the timetable.

How do I get from venue to venue?
Groningen is the perfect city to explore by foot or by bike. In fact, it's one of the most bike-friendly cities in the world. 

Bike rental: Fietsverda (+31 50 3114308) or De Stallingen.

Of course, it's also possible to rent a car (e.g. +3150 314 7777) or get a taxi (e.g. +316 819 49 636, +3150 549 7676 or +3150 541 8452).


What am I not allowed to bring?

Please note that you are not allowed to bring cameras, recording equipment, umbrellas, alcohol, drugs, cans or plastic bottles into venues.

For safety reasons, we reserve the right to do bag checks and search you if considered necessary.

I am press. Can I take recording equipment with me?

Press is only allowed to bring recording equipment when requested in advance. Press can request a photo or video pass by filling out our press accreditation sheet.

Can I smoke in the venues?

It is only permitted to smoke outside or, if present, at the designated smoking areas. 

Is the festival accessible for all ages?

The festival is accessible for all ages, please note that the festival programme takes place between 20:00 and 02:00 and acts play at different small venues.

Apply to play

I want to apply to play ESNS 2018, is this still possible?

Unfortunately it is not possible anymore to apply for a spot at ESNS 2018.

I want to apply for ESNS 2019. When can I do so?

Every European artist or band can apply for ESNS 2018 from May 1, 2017 onwards. We accept application until September 1, 2017. After that date, you will have to wait till ESNS 2020.

You can apply online through the website you are currently on. There is no need to send us any material by post.

I have questions about the application / the application procedure. Who can I ask about this?

For all questions regarding applications or the application procedure, please send an email to info@remove-this.noorderslag.nl





Where can I find an overview of participating venues?

ESNS venues change from time to time. For an up to date overview of all festival locations of 2018, you'll have to be patient.

I would like to visit ESNS but I have a disability. Can I enter all venues?

Seeing as ESNS takes place in several narrow, at times difficult accessible venues, we recommend that people with disabilities contact us about the possibilities to access venues. We are working on providing more accurate information about the accessibility of all ESNS venues for people with disabilities. (See ACCESSIBILITY)

I have heard that ESNS uses a cashless system. How does this work?

For all inquiries regarding cashless, please visit our cashless info page

Where can I get some food or drinks?

ESNS Play - Ossenmarkt

  • The Empanada Fabriek is a mobile caterer that's specialised in making and serving the tastiest empanadas!
  • De Wafelbakkerij primarily serves organic waffles with luxurious homemade seasonal toppings and organic fairtrade coffee from a restored Citroën HY van from 1966!

Eurosonic Air - Grote Markt

  • Bon Frites changed streetfood into a delicacy, hand-made with a passion for pure and honest food.
  • In the open kitchen of Woest, the tastiest bratwursts, curry sausages and vegetarian sausages are being made and served on a bun with a choice of 20 different toppings!
  • Molotov Events pours a high-quality coffee along with a doughnut, muffin or a fresh waffle from a Citroën HY Oldtimer van.


I'm in a wheelchair, what venues can I go to? 


- Der Aa-Kerk
- Der Aa-Theater
- Eurosonic Air 
- Grand Theatre
- Groninger Forum
- Minerva Art Academy
- Praediniusgymnasium
- Simplon
- Stadsschouwburg
- Vrijdag

Access via other entrance
(Ask the bouncer at the door for assistance) 
- Lutherse Kerk 
- Vera
- News Café
- Huize Maas
- Mutua Fides

Not accessible
- Dot
- Huis de Beurs
- Machinefabriek
- Platformtheater

If you have any further questions please send an e-mail to: info@remove-this.noorderslag.nl 


Do you have questions that aren't answered?

For all general questions regarding ESNS, send a mail to info@remove-this.noorderslag.nl

For specific information regarding festival tickets, please contact ticketing@remove-this.noorderslag.nl

For specific information regarding conference tickets, please contact tickets@remove-this.noorderslag.nl

For hotel reservations and other questions regarding overnight stays, please contact hoteldesk@remove-this.noorderslag.nl

Do you rather call?

ESNS can be reached on +3150 368 0244 during office hours.